Be treated to the highest professional standards by appropriately licensed, qualified and experienced practitioners in a properly licensed and approved facility
To be informed patient and families about the care and services of the healthcare organization and how to access those services
To be informed of an alternative source of care and services if care and services are not available at the facility
To have considerate and respectful care consistent with the patient’s personal values and beliefs and to have access to spiritual & religious support
To have care that is respectful of privacy.
To have valuables and personal belongings safeguarded during an emergency situation according to the safety and security policy
To receive treatment in emergency situation regardless of whether or not you hold insurance
To be protected from any type of assault
To receive appropriate protection and services if they are a vulnerable child, disabled individual, and / or elderly
To have all patients’ information kept confidential and protected from loss or misuse.
To be entitled to information on their medical condition, conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
Treatment options (including surgery process)
Known outcome
Known risks of treatment
Known risks and consequences of non-treatment
Estimated hospital bill
Plan for continuity of care after discharge
The names of the healthcare professionals responsible for treatment
To refuse or discontinue treatment against the doctor’s advice, to the extent permitted by law, patient may do so after signing a form to request discharge against medical advice that has explained the consequences of such decision
To have adequate assessment and management of pain
To have access to your medical records and expect those records to be up to date and accurate
To have communications in your native language or through the services of an interpreter
To be informed of the complaint process, conflicts, and difference of opinions about patient care and the right to participate in these processes related to concerns about the treatment or care
To give general consent for treatment and have the general scope and limits of this consent fully explained.
To give the patient a respectful and compassionate care at the end of life.
Patient has the right to a second opinion without compromising their care within or outside the organization.
Patients and families are informed about their right to participate in care decision to the extent they wish.
To be informed about patients’ rights and responsibilities in a manner and language they can understand
To receive relevant, current and understandable information concerning the drugs.
Patient/family have the right to choose on what information can be shared unless mandated by law.
Patient/family have the right to give consent before surgery, anesthesia, procedural sedation, any invasive procedure, blood and blood products and other high-risk treatments and procedures.
The patient/family has the right to make informed and voluntary decisions about participating in clinical research, clinical investigations, or clinical trials.
The patient/family has the right to be informed on how to gain access to clinical research, clinical investigations or clinical trials and include protections for vulnerable populations to minimize potential coercion or undue influence.
Patient’s Responsibilities at Lifecare Hospital
To bring their insurance card with you when you attend a healthcare facility
To follow with the rules and regulations of the health care facility
To follow the treatment plan outlined by the health care professional
To ask any questions if they are not clear about any aspect of their health care provided
To consider the rights and responsibilities of other patients and health care professionals
Treat all staff, other patients and visitors with due respect and courtesy.
To give accurate information about personal details, medical history, medication received and history of allergies or sensitivity to medicines
To face the outcomes of their own actions if they decide not to follow any advice, instructions and/or treatment plan and recommendations
To safeguard their belongings whilst receiving any health care treatment
To keep appointments and inform staff if they are unable to attend so that the time can be used by other patients
To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility